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Adding a new user, getting error

Hi users. I have Mycloud Home. When trying to add a user I get errors. I follow the setup and an invitation mail is sent to the user, but she gets a notification that the owner refused her login. I read in the instructions that the system should send an email to me where I can accept the request, but I get no such mail. Is there another way I can add a user? Thanks Paul

Hello Users
I got the same error and I am wondering howw to solve it.
Any hint?

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