I’ve searched the board and haven’t found a solution to my problem. I have a My Cloud and My Boof connected to my computer through a router and have mapped drives to several folders on them. I am not having any success installing it on my computer. I get a screen that says I must have at least one WD drive installed in my system. Do the networked drives not count?
@Aggiebq86 Have you already looked here? https://support.wdc.com/knowledgebase/answer.aspx?ID=19517
Yes. The installer unpacks the software then gives me the message above.
Look at this and see if your My Cloud is in the list of Applicable Products.