Acronis third party app on the EX4 fails

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi guys

When will the Acronis app for the EX4 become availible from the download page here http://support.wdc.com/product/download.asp?groupid=905&sid=199&lang=en

As the two installer files availible for download do not have the acronis app in them

they are:

WDMyCloud_NAS_Apps_GPL_20150720.tar.gz @ 357MB  fails to install and is the download link for 8 of those APPs

and WDMyCloud_NAS_Apps_GPL_20150731.tar.gz @ 735MB but has not got the Acronis app in it

Will someone have a look at those packages they are not complete or fail to install on the EX4.

Regards Mark C

2

Hi there,

Did you try to download the app from the dashboard itself, i have not tried this, but lets see if another user can share some information or tips on this matter.

3

Hi

I’ve tried everything… factory restore and any mode of reset listed in the manual have even changed raid types from 5 to 5 wit hot spare then  to 10. still have to try JBOD to see if there is a bug some where that makes the App fail to be configured.

I’ve even looked inside these packages WDMyCloud_NAS_Apps_GPL_20150731.tar.gz and xxx_20150720.tar.gz with 7-zip(20150720 failed to install on the EX4 suspect its not a complete package based on the file size)

Neither have a (ATI)  Acronis True image.bin file in them so all I can see from this is, its only availible through the firmware update.

The other thing I havent tried is going back on firmware versions to see if that will resolve the ghosted ATI configure button (to do list)

Regards MC