Acer netbook fails to recognize WD dual USB drives

WD External Drives External Drives for PC
1

My Acer netbook, AO721-3574 does not recognize My Book Essential dual USB drives.  The netbook has USB 2.0 ports, and is running a Windows 7 Professional 64 bit operating system.

I plug in the wd drive and nothing happens.  I did discover that by using a USB 2.0 hub it is recognized.

I plug the hub into the pc , the drive into one of the hub ports and the drive is recognized. 

Has anyone else had a similar experience? Is it an Acer problem or a WD problem?

The drives work fine on my Vista 32 bit desktop, as well as on a Windows 7 64 bit notebook.

Thanks

Bob M

2

If it’s a USB powered drive the netbook probably doesn’t produce enough power.

Joe

3

The usb hub has a power adapter, if needed, but is not needed for the WD drives…  These WD Essential drives are large  drives. and have their own power supply. 

4

Try this. Disconnect all the devices attached to your netbook. Remove power connector & battery.  Wait for two minutes. Connect the battery and reboot. Now connect your USB drive directly to USB port on the netbook.

if this works, update Acer chipset drivers.

1 Like