Accessing twonky outside network

I have setup twonky and can access it from inside my network, but outside is another story. I have used port forwarding in my router to open port 9000 that twabky requires. This is strange indeed as all the required ports are open and forwarding to the nas. Can anyone assist me here. i tested it on my phone and it pulls the file information OK, just won’t pull the media, could it be that it is in a password protected folder as well, this doesn’t happen when I play stuff within my network


Please contact the WD Technical Support team for best assistance and troubleshooting: