Access to private folders

Hi Support/forum,

I created a few years ago a private folder with a password.

I had few problems to access, generally resolved by a reboot, but it globally works efficiently.

I contact you today because I have a global problem with my accounts and accesses.

Indeed :

  • I can’t connect to my private folder with my accounts (I had the good password and I also tried to create a new user with access… no more with this one)

  • I also have problem to connect to my public part (with my usual link on desktop) > it also ask me for a user/password and all my attempts are ko

  • Nevertheless, I still can access to this public area with other link or other equipements such as my tv

Could you me to access to my private part please ? 

thanks in advance

Best regards,



Have you tried a reset and/or power cycle?