Access remotely to My cloud

I have for 2 days not able to go to my cloud… what is the problem and how soon fixed?

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Remote access disabled (970)

Hi! i can’t access the device with mobile internet! wifi works perfectly.ipad 2018 and iphone xr

When is the remote access going to work!!


a WD Community

is this still an issue? I re-installed mycloud sync and it began to re-upload all of my files again… I paused and reset my device remotely and now its gone “missing” again. I can access it via IP address and I can still access it from my phone.

global error that can not be accessed remotely? only from your own network?