Access MyCloud not from Mycloud browser

Hi there,

I usually access MyCloud through files.mycloud.com.
The problem is that it doesn’t show all the folders or files that in reality exists. I don’t understand why but it is a fact. (when i acces with my personal computer in my home network i see all).
Is ther any ohter way that we can acces outside my network via ip, so that i can simulate an access as i was in my home network? For example i use duckdns.org to access my Raspberri PI with Home Assistant.

Thanks!

@mqdias
There have been several topics posted on this subject, have you checked the, knowledge base?

Have you tried a different browser?

Do you own a My Cloud or a My Cloud Home?

MyCloud.
Edge is not supported and in my work PC i only have Chrome in addition.
I will take a look in the knowledge base

Thanks