Access my WDcloud from my ipad

This is long overdue…

Downloaded the MyCloud app to my ipad…

When connected i can see my WDMYCloudEX4 in the network…

tapping on its prompt me to enter my Account password…??

what Account password is this?

the same one for accessing via Dashboard?

  when I enter this password… it took about 2 min and then a popup box… saying

   _ Invalid Operation _

_    A file already exists at this location, or an invalid operation was attempted _.

Any help on this will be appreciated…

edited… Oh forgot to mention…

  I do notice the that in my setting/General/Cloud Service is ON but no internet access ???

How do I go about to have access to internet?.. my WDCloud is connected to my modem and internet router … and accessing it via PC is not issue except for occasisional dropout…

rgds and a good day

Hi stealer2, review the steps on the following link to setup the My Cloud app. 

How to access files on a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive using WD My Cloud Mobile App

when I attempt to get the code…

i get this result…

no_code generated.JPG

i dont see any activation code…

also I see alot of this rubbish statement

and I cant seem to delete them… it genearted this popup window with this error

error.JPG

rgds

issue resolved after support requested me to reset to default my WD.

see the link

http://wdc.custhelp.com/app/answers/detail/a_id/10433/session/L2F2LzMvc25vLzEvdGltZS8xNDIzMTA0OTY4L3NpZC96RDZQc2NlbQ%3D%3D

now everything is good