Access Denied when trying to access My Passport Ultra

[Mario_Lozano]

I am not being ale to access my files on My Passport External hard drive… I get the message “Access Denied” I read something about being a permission issue but I have not been able to access the files; Does anyone know what I need to do? I have Windows 8. Thank You.

[lluna]

Hello, try what its explained in the link below and it should help you gain access to the drive.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=1076

[Zach_Batte]

this is an external drive… how does this help???