Access Denied when trying to access My Passport Ultra

I am not being ale to access my files on My Passport External hard drive… I get the message “Access Denied” I read something about being a permission issue but I have not been able to access the files; Does anyone know what I need to do? I have Windows 8. Thank You.

Hello, try what its explained in the link below and it should help you gain access to the drive.

this is an external drive… how does this help???