Access Denied Contact Your Administrator

I have a My Cloud Home.

Recently, I had to switch to fiber optic and a new wireless router was installed. The device was hooked up to the router and all the folders and files are visible.

However, when attempting to open either a PowerPoint, Word or Excel file an Access Denied Contact Your Administrator pops up on both my laptop and PC.

I can open any other type of file, i.e. PDF or JPED from the device.

I have the My Cloud app on my phone and all the files open just fine.

Any help would be appreciated.

You may want to see the dedicated subforum for the My Cloud Home since the My Cloud Home is not the same device as the My Cloud line of devices.

My Cloud Home