AC3 Audio not playing in WD Elements player

Hi, I have one WD Elements player 1 TB. When ever I am playing any MKV files with AC3 Audio its not get any sound. Now a days all the MKV files are coming with AC3 now the player is not usable at all, please suggest any trick or firmware update for me. Thanks a lot in advance.

Hi there Saji_Sudhakaran :slight_smile:

Could you provide us with some more details such as the model of the player, what devices are you using it with, what files are you playing on it, current firmware version, etc.?
I would check if there’s a newer firmware update available and install it if there’s one.
Also, try checking our Legacy part of the forum if there are other topics regarding your product and see if there’s anything useful there. :slight_smile: