I purchased this router a few months ago, and have been having issues getting port forwarding to work. I have already tried a factory reset, every single past update, and DMZ mode, none of which work. The only response from WD that I have seen is canned responses, with no solution, or promises of an update after users confirm that the problem still exists after going through all the generic troubleshooting procedures. If this issue isn’t fixed soon I will be purchasing a new router, and staying away from Western Digital for good. This lack of communication on such a major issue is unacceptable.
Sorry to hear that you had a bad experienced with support, what type of issues happen when you try to forward the ports?
The ports just never forward, and I can’t be reached by outside devices. If I connect directly to my modem, all is good.