AC adapter "sweats" - it's the 2nd one the goes off!


#1

I have a wd7500h1u and I am using it for back up I perform once every several months. About 6 months ago I noticed the AC adapter was “sweating”. I was warned not to use it and was given another adapter, an original one, by the store where I bought it. When I wanted to use the drive today I wanted to connect it to the mains and noticed - again - the adapter was “sweaty” and sticky - so again I did not use it.

I was wondering if there’s a serial defect in those adapter and could I replace it please.


#2

Hello,

Contact WD they will replace it for you. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


#3

Thanks, do you know who am I supposed to contact in Israel?