AC adapter "sweats" - it's the 2nd one the goes off!

I have a wd7500h1u and I am using it for back up I perform once every several months. About 6 months ago I noticed the AC adapter was “sweating”. I was warned not to use it and was given another adapter, an original one, by the store where I bought it. When I wanted to use the drive today I wanted to connect it to the mains and noticed - again - the adapter was “sweaty” and sticky - so again I did not use it.

I was wondering if there’s a serial defect in those adapter and could I replace it please.


Contact WD they will replace it for you. You can do so either by phone or email.

To Contact WD for Technical Support

Thanks, do you know who am I supposed to contact in Israel?