About gen 3

I’m using WD TV Live streaming media player 3rd Gen. Firmware version is 1.04.12, my HDD is 3.5" Seagate 2TB in Vantec NexStar SuperSpeed USB 3.0 Hard Drive Dock with power supply. Connection with my WD is very difficult. I have to restart several times the box and the HDD, and even then when it recognized, have problem with playing. Stops for no reason. MKV plays for 2 minutes only. Please help! Do I need firmware downgrade?

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Some HD docks aren’t compatible.   That’s what it sounds like the issue is…

What HD docks are supported?