We recently introduced three 3T WDC Live HDD’s into our existing network that already contains WDC World Book II HDD’s. Since their introduction we have been unable to undertake any reliable backups to the new Live drives using our standard Ghost 15 software and have found some data corruption in transferring large files to these drives. We continue to have faultless backups on the World Book II units. Net and local research here would indicate that others have also experienced problems using Ghost software with these drives.
Trial testing with alternate backup software has shown that some of the better known offerings have similar problems operating with WDC Live drives. For example both current offerings from Acronis fail to even find the network existence of the Live drives but happily discover the World Book II drives and write perfect backups to them.
That we have found the same problems in three brand new drives, exposing them unsuccessfully to alternate software and at times finding that they are not even discoverable whilst the World Book II’s are faultless would seem to indicate that the NAS implementation in the Live drives is different to that of the World Book II’s or that it contains a fault or is inconsistent with the NAS standard. This too may well explain why WDC’s “WD Discovery” interface has not been, as would logically be expected, expanded to find WDC Live drives.
I have submitted tickets to WDC regarding the problems we face and seeking a quick resolution as we are, because of it, dangerously lacking backup capacity. Hopefully this will be a simple glitch ,rapidly resolved and we will not be forced to replace these drives, returning them as not fit for purpose.
In view of our problems I would urge any prospective purchasers of WDC Live HDD’s delay their purchase, if they can, until WDC has had a chance to address the problems we have found with them.
I would also urge any prospective buyer not to simply seek another product on the basis of this report as our experience over many years has shown that WDC has long produced reliable products and deserves the opportunity, where possible, to correct any faults found in service.