To whom it may concern.
I can’t find the 9 digit in my devise for My Cloud Home setup for mobile apps. Can help ?
Do you have a My Cloud or a My Cloud Home? They are not the same device.
The singe drive My Cloud looks like this:
The My Cloud Home looks like this:
The image you posted with the P/N # (WDBCTL0030HWT - 00) indicates you have a 3TB single drive My Cloud.
The single bay My Cloud does not use a 9 digit code.
Cannot Find 9 Digit Code for My Cloud Setup
https://support-en.wd.com/app/answers/detail/a_id/10194
Further it appears you have a first gen single bay My Cloud which does not support OS5 (this subform) see the OS3 subforum for the first gen single bay My Cloud.
OS3 My Cloud
https://community.wd.com/c/personal-cloud-storage/wd-my-cloud/105
The picture that you posted is a Single Bay My Cloud.
The -00 at the end of the PN means it is My Cloud OS3 with firmware 04.xx.xxx so you must use the My Cloud OS 3 mobile app.
