71/5000 active directory user does not access shared folder private mode

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

Expensive,

I have the following question, I added the mycloud x4100 in the network (active directory), I create the folder (test) I select the user with the permissions to read and write but the user of the domain does not access this folder, even granting access permission, asks username and password, but I can not access the folder.

domain \ user

someone help?

2

Hirobson.lima82,

You should have a look at the link given below for more information about My Cloud Active Directory.

https://support.wdc.com/knowledgebase/answer.aspx?ID=19201&lang=en

Also, you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.