Background: Bought an EX2 shell…and two 6TB Red HD’s. Could not get the drive to read both drives at the same time. Called Tech support and was told the shell was defective. Got a replacement and the same issue occured with the new Shell. Sent back the Shell and both 6TB Red HD’s to WD. I have brand a brand new shell and 2x brand new 6TB Red HD’s.
When i drop in the drives both HD lights blink red rapidly. The dashboard hangs at “insert HD’s”…it never processes the HD’s so that i can click “continue” to prep the drives for the system.
Same/same when i try to use the setup program…it sees the device…but it will never let me “continue” to prep the system.
The new shell i have i know has an older firmware since the dashboard has the black background…but i cant get into the dashboard option to update the firmware even if i have HD’s in the shell or not.
Hs someone ran into this problem? if so please help. When i sent the system back to WD i just wanted them to access the unit and prep it so it would work. Their, lazy, solution was just send out new items. I have been trying to get his to work since November…yes, almost 4 months trying to get this to work.