Overnight I am unable to see My Passport on my computer, tried it on another computer and also unable to see it there. I downloaded the LifeGuard Diagnostics tool and the Quick Test and Extended Test both show that there are no problems with the drive. I am able to see the drive in Device Manager and Disk Management on the computer. All of the steps above were taken after doing research on the WD support site on what to do but now I am at a loss on how to proceed. At this point the most important outcome is being able to retrieve the files on the drive. I would be most appreciative if someone could give me the best way to proceed.
This is a new Dell, I have had it for about a month, Windows 8 and haven’t had any problems with the drive until yesterday.