WD Community

500 GB WD Elements hard drive not recognized by windows 8.1

Hi

I can see it in disk manager, shows DIsk 1 healthy and with partictions but I cannot open it to view files?

Its formatted correctly, 

Please any ideas

If it says “Heahty” and a file system like NTFS, then try to make a right-click and select the option to assign a drive letter. If it shows no file system, then the hard drive needs to be formatted even if it’s listed as healthy.

Regards,

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.