HELLLPPP!!! My 500 GB Passport external hards drive had been working just fine, when I got a message to upgrade the firmare to b. 18.104.22.168. I updated Windows .NET to v.4 as I believe I was supposed to, and applied the first software fix, then the second, as instructed to by WD’s website.
I’ve rebooted my PC several times, but each time I access my WD software I am unable to access the BACKUP tab. It is grayed out. I even tried reinstalling WD Firmware .22.214.171.124, but to no avail. Needless to say, I am *really* annoyed by all this, since the danmed thing was working FLAWLESSLY before the stupid so-called “upgrade”.