Just bought a brand new in the box P10 from amazon. i followed the very simple instructions to install the device into my Xbox One. (Plug and play). Xbox does not recognize the device. So i thought i would format the device again but will not be recognized by my computer. when i open disk manager on Windows10, surely pops up asking me to initialize the disk. i click ok, then tells me that “the request failed due to a fatal device hardware error.” and will not initialize. is my device defective or am i not doing something right? any help would be appreciated.
Sounds like a defective hard drive.
Personally, i have never, and would never, advise anyone to buy Hard drives from Amazon or Ebay.
Always buy from a reputable retailer … even if it costs you more.
That’s what the seller told you … the reality is buying from Amazon/Ebay, they can Fake, Faulty, Used or OEM (No Manufactures Warranty)
Too late now, contact the Seller, and hope they are honest and either supply you a replacement or a refund.
When “the request failed due to fatal device hardware error” occurs, your device turns inaccessible. This error usually occurs while attempting to transfer/copy files and suddenly the Windows OS fails to recognize the input or the output devices. In addition, this error could also be due to a fault in the system’s hardware, inappropriate configuration, loose connections, etc.
To fix the error you can try the below DIY methods:
- Check the SMART status
- Run an error check
- Run CHKDSK scan
- Initialize the disk
Further, you can check the below blog to know more troubleshooting methods that can help resolve the issue and also helps to recover data from such drive:
Hope it helps!