404 Not Found

Evening all, 

I’ve just purchased a WD My Cloud 4TB.

I’ve tried to send a link in an Email for a word document I have saved in the public folder of the device but when I try to click the link to view the file using my iPhone I get the following message:

404 Not Found 

File Not Found

I have the device connected to my Sky Hub router.

Can anyone advise what I need to do?



Welcome to the Community.

Do you get the same error message from a computer? I would like to confirm if the 404 error message relates to the iOS browser or to the file itself in order to better isolate the issue.