401 error when sharing files

Hi,
i’ve got a 401 error when i share a file by email.
<error_code>401</error_code> <http_status_code>401</http_status_code> <error_id/> <error_message>Request is not allowed</error_message>

Any clue ?

You can try performing System only Restore on the device. To know the instructions, you can refer the link given below.

https://support.wdc.com/knowledgebase/answer.aspx?ID=14180#systemonly

If still the issue is not resolved, you should try contacting WD Support by phone or email from the link provided below.