401 error when sharing files

i’ve got a 401 error when i share a file by email.
<error_code>401</error_code> <http_status_code>401</http_status_code> <error_id/> <error_message>Request is not allowed</error_message>

Any clue ?

You can try performing System only Restore on the device. To know the instructions, you can refer the link given below.


If still the issue is not resolved, you should try contacting WD Support by phone or email from the link provided below.