3TB MyBook

third time I have used it and it will not stay connected. Connected to a USB 2.0 port on a Dell - and my other half-dozen MyBooks are working just fine.

What’s my next move?

Thank you


Try another USB cable and power cord if possible. Also make sure the power cord is plugged in directly into a wall outlet.


Please bear in mind a sleep-timer is enabled by default and the device will automatically disconnect after 30 minutes of inactivity if the sleep timer is not disabled or changed.