I purchased a MY Book 3TB Essential External Hard Drive 2 months ago. In that time I’ve had zero problems with it and it was working fine, until 2 days ago. See what happened was I was updating my Flash player for Adobe, the hard drive was working fine before the update, but after the update was complete the hard drive icon on my desk top was nowhere to be found and the hard drive was still connected to my computer. I tried everything I could think of to get my hard drive back on I so far no luck. I don’t know what I did, besides updating my flash player, and I was wondering could any of yall help me out plz. I have my hard drive connected to my computer even as we speak and still it’s not showing up on the desktop screen right now. Any help would be appreciated guys really, I’m in a land of confusion now and I’ll take any advice you guys can offer, Thank You!
turn off the computer, disconnect the drive, turn on the computer, and reconnect the drive. also, you can try connecting the power supply directly to the wall to make sure that you’re not have power issues. what happens?
Well I took my HD to a Geek Squad technical support specialist at a Best Buy store, and according to the specialist who was working on my HD, he tried the HD on four different computers and, according to him, all four computers recognized the HD in the system, but wouldn’t show up on the computer desktop. The specialist suggested I call the WD technical support and get some advice on what I should do w/the HD, some options. Sorry for the late response guys and thanks for the advice really.
Well I took my HD to a Geek Squad technical support specialist at a Best Buy store, and according to the specialist who was working on my HD, he tried the HD on four different computers and, according to him, all four computers recognized the HD in the system, but wouldn’t show up on the computer desktop. The specialist suggested I call the WD technical support and get some advice on what I should do w/the HD, some options. Sorry for the late response guys and thanks for the advice really.
that usually means that you corrupted the file system. That’s why the drive is recognized but doesn’t show up in Computer. I would try to find a partition recovery software that can restore the partition. however, you most likely won’t recover any of the files that were specifically corrupted.
Well I’ve spoken w/a WD tech specialist and he said their sending me a new USB cable cord, I haven’t given up hope on my HD yet. So I’ll wait and see, the new cord is suppose to arrive in several days.
Well I finally got my new USB cable cord for my HD and, unfortunately, no change. I’ve already looked up several Data Recovery companies. I could use some help in finding other Data Recovery companies as well, any help would be appreciated, Thank You.
first thing I would ask them is, do they have a clean room? I wouldn’t consider them legitimate unless they did. wd has a list of data recovery companies you can choose from. I’d probably find the one that closest and cheapest. but they’re all going to cost you money. however, you shouldn’t have to pay unless they can recover your data.
