i am sure it is not anyones fault personally. its just one of those things that needs sorting out.
problem and sollution :
if you send out drives in bulk with no foam to protect the drives to save on cost, it would be a very good idea to put a warning sticker on each box to remind vendors./stockists that they NEED to wrap the hard drives in at least 4 layers of bubble wrap before posting out to customers.
if DABS uk get it wrong, i am sure many others will too
when a courier throws a drive box like the one i receieved on a van , its just the same as throwing a naked drive against a piece of metal.
Damage can only happen. http://youtu.be/1vwDhagE07w
A LARGE red/white WARNING!!! sticker would be a good idea. (please excuse the caps lock)
WD staff i have made a thread for this. thanks.
http://community.wd.com/t5/Desktop-Mobile-Drives/POOR-WD-PACKAGING/m-p/732360#M16562
