30500 when trying to enable Twonky after factory reset

Hi,
I’ve been trying to get to Twonky to work again so that it will stream media properly to my Xbox One. I logged in to the dashboard, gone to Media > Twonky and when I do I get the following error:
30500 - Internal server error. Retry your last operation. If the error persists, contact WD Support for assistance.

I also tried to switch to WD’s Media Server via the firmware update posted here: http://support.wdc.com/KnowledgeBase/answer.aspx?ID=5735 but I got an error saying
31101 - Invalid firmware package.

Any ideas? I have a feeling that my only option will be to do a full factory set and wipe the whole box but I’ve quite a lot of stuff on there so I’m hoping to avoid that if possible.

Are you using a MyCloud? Because the MyCloud Dashboard media server control is at Settings/Media/DLNA Media Server. It doesn’t mention Twonky.

And no, you won’t be able to load a MyBook app onto the MyCloud.

This might help:

Have you tried adding this, :9000, onto the end of your WD My Cloud address.
Example: (http://192.166.1.164:9000)

cat0w
USA