30000 - Unknown Error. Network Problem

WD Legacy Products My Book Live
1

I tried to click on the Remote Access tab, then on Mobile Access, then Add Access and it gives the error below:

30000 - Unknown error. Please ensure you are not facing network connectivity issues and try again. (save_mobileaccess_403).

I am using firmware 02.10.09-124: Core F/W

I cannot even register my product which give me similar error.

Connection to internet is working fine and I can access websites using Google Chrome. Access to Mybook Live is fine too, as I can read and write into it. What is the problem? Thanks in advance.

2

missing gateway on the MBL?

Did you update the FW via the GUI of MBL or manually?

3

rockstar_DA…TQ TQ TQ… I keyed in the gateway addres and voila. Everything works great. Thanks. I initially wanted to set the MBL network address to a static once, and so since the gateway is not a required field, did not put that in. Therefore, I updated the firmward manually since I can’t connect to internet. Thanks a million.

4

you are welcome!