30000 "register_device_nosuccess" My Book Live warranty registration error

I installed My Book Live on two PCs (both Win 7 64 bit).  Backup is underway and the device seems to be working normally.  However, I’m unable to complete the warranty registration.  I tried several times but get error message 30000 “register_device_nosuccess”.  Please let me know how I can complete the warranty registration. 

Hello, try updating the firmware and see if it works, you can also register the my book live from the WD website. 

https://westerndigital.secure.force.com/?lang=en