2TB Passport won't connect to USB3

2TB Passport won’t connect to USB3.
Purchased Feb/2018; OS: W10, x64

Connects to USB2 OK, not USB3.
Since new, 9 Mos. with no prob w USB3, explorer window popped up every time, until today.
Not cable prob. Not USB port prob.
I hope that I’m not going to learn that these WDs are typically problematic POS.
Have searched net and found no concise solutions, just a lot of guesswork.
Any help would be appreciated.

Hi PanchoWD,

Have to tried to connect the drive with any other computer?

i have same problem and yes i did connect it to other computers but it doesn’t work