2tb external My book essentials - Smart and test fail

WD External Drives External Drives for PC
1

Hi,

When I want to copy files to my external hard drive every times it fail and the hdd is no longer usable until I unplug it and replug it. So I made a test with WD Smartware for smart test and complete test and both failed. Is there a way to know what the problem is and if there have any solution. Thank you.

2

You can try testing with our own Data Lifeguard Diagnostics and verifying with the error information in our knowledge base article.

How to test a drive for problems using Data Lifeguard Diagnostics for Windows

http://wdc.custhelp.com/app/answers/detail/a_id/940

Data Lifeguard Diagnostics Error Codes

http://wdc.custhelp.com/app/answers/detail/a_id/654