2TB External Harddrive not working on Laptop


I need help getting to my files when I plug my hard drive into my laptop. I downloaded all my files from my old computer that had my anniversary, wedding photos, and other valuable things I can not get back anymore. I put all of this on the 2tb hard drive.

I then used my hard drive on my xbox to save games, and now I cannot access my normal files when I plug it into the computer. It says it is working properly, but it will not show me my files on the computer. When I plug it back into the xbox, it will show me the games I have put on it.

Do I need to reformat it? And are my other files still on it?

Thank you for your help.

Hello ExternalHarddrive25,

I would suggest you to contact WD support so that the drive could be checked for any errors.

Refer the link provided below for contact details:-