I’ve had a Passport for about a year. it was easy to install and it’s been working great. Yesterday I purchased another Passport and plugged it in to my Macbook Pro assuming it would be just as easy!
After formatting the drive for Mac, it shows up fine in Finder and I can copy to and from it with no problems however it won;t show up in Smartware. I’ve tried updating the software and the firmware on the Passport but nothing. The original drive is still showing fine.
Short of uninstalling and reinstalling the software in the hope that that’ll fix it, I’m out of ideas and I’m concerned if I do that I might not be able to get original Passport to show. Can anyone help?