2 tb wd elements external hard drive freezes

[darkoclaudio]

hello everyone please help me about my 2 tb wd elements external hardrive freezes everytime i copying files to my pc… it hangs… i dont know to fix it… please help me

[Trancer]

Welcome to the Community.

It’s possible for the device to be presenting early signs of a possible failure. I’d recommend running a diagnostic test using WDDLG. If the unit is to fail the test then it would be best to replace it under warranty.

Diagnostic test

http://wdc.custhelp.com/app/answers/detail/a_id/940/

RMA

http://wdc.custhelp.com/app/answers/detail/a_id/8/

[hasan_ali]

hi.i have the same problem i tried WDDLG also stopped in the middle of test.