Just got a 2 tb MyPassport to backup a failing hdd, but after I plug it in, only 32gb recognized. OK… NBD, format with NTFS, still only 31.9 gb free. WTH? where’s the 2 tb of free space?
Where are instructions to format and backup a win8.1 pc to a my passport?
Do I need to download new software to access the rest of the drive?
what am I doing wrong?
-currently have empty formatted mypassport (Fat32, 31.99 gb free space (100% free)
TIA!
32GB is the maximum size Windows will format a drive to in FAT32. (3rd Party Software can overcome this if you really need FAT32)
Before trying to reformat in NTFS … i would have deleted all the partitions on the drive and then reformatted to NTFS, which should have worked and given you the full 1.862GB
If you’re still having issues … try using WD’s Quick Formatter software
There’s also a WD Guide on how to format a Hard drive in Windows (Windows 8.1 instructions in the link below)