1tb wd my passport ultra can;t format

an error occurred while examining boot region. format failed. and sometimes format is not available in e:

Hello,

Have you tried testing the drive using the WD Dlg tool? If not, please try that. Also, you can try erasing the drive with the utility.

https://support.wdc.com/knowledgebase/answer.aspx?ID=940

i tried all the wd tool or software that wd has to offer.