My Parent’s 1TB Passport is no longer being seen by their computer. We have done the following troubleshooting:
- Tried 3 different cables
- Tried 3 different computers
- Tried various combinations of computers and cables
- Problem appears to be with the drive
- The Drive itself is getting power (LED light is also active in a solid on state, no flashing after initial connection to the system)
- The drive does spin up. but stops spinning after about 30 seconds. I assume this is normal as the drive is not being accessed by the system.
- Any computer - Detects the connection of the drive, installs default windows drivers (Generic) to access the drive.
- However, drive does not show up in My computer or Computer management console.
The drive itself is just out of warranty by about 1 month (End date 11/27/2012) so at this time i am looking into any options to repair the drive or understand whats happened.
As i am sure is always the story, the data on the drive was not backed up to a secondary location so we are also trying to find a low cost way to recover any data we can.
Following a previous post I found by fzabkar I downloaded and ran Microsofts USB device viewer to see if the drive is even talking to the system.
I did find 3 devices connected to the USB controler
- Initio Default Controller (Same name that shows up when I plug in the drive)
I am not nearly as technical as I use to be 5 years ago but the device information has a few things that seem…“not good” though i dont know if or how they can be fixed if they are truly the problem
I have marked in red the areas that seem problematic and do not show up when compared to a 2nd USB hard drive in in the device viewer .
I hope this is more info than the typical “help me post” so looking for any assistance i can get.
--------------The Device information-------------
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x03
Open Pipes: 0
*!*ERROR: No open pipes!
bDeviceClass: 0xFF -> This is a Vendor Specific Device
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x13FDidProduct: 0x1617
wTotalLength: 0x0012 -> Validated
bmAttributes: 0xC0 -> Bus Powered
MaxPower: 0x01 = 2 mA
bInterfaceClass: 0xFF -> Vendor Specific Device
*!CAUTION: This appears to be an invalid bInterfaceSubClass
!WARNING: must be set to PC_PROTOCOL_UNDEFINED 0 for this class
!*ERROR: 0xFF is the prerelease USB Video Class ID
Not sure what all those mean but ERROR WARNING and CAUTION are generally not a great thing to see.