I’m really hoping someone can help me please. I’ve been looking around this and many other sites all weekend looking for answers, but I can’t seem to find any other posts with exactly these symptoms nor any with an actual solution.
I have a 1TB WD MyBook Hard Drive and a 500GB Passport Drive attached to a WD TV Live Media Player. This weekend we were watching a TV episode and when it finished we powered down the WDTV Live and switched everything off at the plug before we went out. When we came back, I switched all of the plugs back on and loaded the WD TV back up, navigated to local drives the Passport drive was showing up just fine but not the MyBook? So after the usual checks with cables etc and re-starting everything the WD TV still can’t see it.
So I plug the MyBook drive into my laptop so see if I can see what’s happening and as usual the little autoplay window pops up which is basically the CD emulation with the WD SmartWare software. I was waiting for the second pop-up for the actual hard drive and… nothing. It shows up in my computer, but with no volume… so the internal hard drives have a little bar underneath but the WD MyBook is blank. If you right click or double click then the whole system stops, until you ctrl-atl-del or remove the USB cable at which time it all comes back to normal. In the system information when you right click my computer the drive shows up just fine and all tests suggest it’s working. Using the SmartWare software, it can see the drive, but when it starts to populate information about how much of the hard drives are movies and music etc, my local drive is fine but the WD MyBook dosn’t populate, it’s just a big empty grey bar and has no volume information at the top.
I went into settings and diagnostics. The SMART test says my drive is working just fine, the ‘Quick Test’ was still stuck at 90% after about 8 hours so I gave up and the full test has been ticking over all night and currently on about 40%. Now I can hear and feel my drive spinning and the lights on the front are blinking. There is no password on the drive and windows isn’t asking me for one. It’s not been dropped or damaged and there has been no power surge or anything similar. I’ve tried different power and USB cables and different USB ports on two different laptops and my office machine now, all with different OS and all of them have the exact same problem with this drive.
Now I could just give up on this quest, save up and get another drive… but I have a problem. The Passport drive (as it’s less hassle to move) was being used to load films and TV shows which I’d downloaded onto, and after watching them I’d either load onto the bigger MyBook drive through the WD TV or delete them to make more space. However the MyBook is literally filled with family photographs and movies, they’re not backed up anywhere else as there wasn’t room for them on the laptop. I just can’t face the thought of losing these files, so I need to restore function to what is effectively a shiny black brick at the moment but most importantly, do so without losing my data. I’ve looked into data-recovery and I have the option of taking it into PC world, who charge about £100 but all of the reviews suggest not to bother, as out of 1TB of data I’m likely to get about 100mb back and most of it will be unreadable. I’ve also found some other companies to whom I have to send my hard drive off to, and £300+ and over a week later I might get something back.
Given that there was no trauma to the Hard Drive I’m hoping, perhaps naively, that there might be a simple fix I’m missing or something I can do to both restore function as a Hard Drive and keep all of the data intact. Please help!