Based on my experuence with WD, I think to refuse to accept /acknowledge that the problem exists. Also in my thinking of “ghetto rig” solutions to this problem, in lieu any meaningful help from WD, in my humble opinion the basic problem is the mini USB Port in the drive is too far into (recessed) the case, either by design or feeble manufacturing. The amount of this recess doesn’t “allow” male metal part of the cable to seat firmly in the port, hence even a sneeze can dislodge the connection. Although my fix is definitely “ghetto rig” repair it solves the problem for at least temporarily, until WD takes the problem to heart as being real and stop replacing these flawed units with equally flawed units as they did in my case with different drives of mine. When I connected the replacement units, I quickly learned the replacements were as messed as my originals, so I stopped trying to get WD to understand the problem, because it was obvious to me that no one bothered to look at these units, let alone plug a mini USB cable into the port to see how firm the connection really was. Interestingly enough, I bought my wife a WD Passport Essentials Ext, HDD. And though her HDD had the same type of connection (mini USB), the port located the right distance from the case so the cable connection was firm and tight!!