I sent a few tickets in a couple of weeks ago to Western Digital to point out this issue, but no response yet (holidays, etc.), so I thought I’d post here to share and a possible solution.
I have purchased 6 cases of the 1TB SATA-3 Black Caviar Drives, model number WDC-WD1002FAEX-00Y9A0. Firmware 5.01D05 Mainly due to the fact that all the computer stores in my region have discontinued the SATA-2 models and replaced them with these.
These drives are on fast controllers, but yet appear to lag at times. My WD representative suggested I do not try to fill the drives up, or purchase larger ones. I told him that the drives don’t appear to report their speeds correctly. They say SATA-3Gbit. WD claims that means SATA-3, I beg to differ. I already had a bad experience last year with the purchase of 1TB EARS drives losing data when more than one drive was used. SO after a new budget, I decide to go back to the Caviar series and get these drives.
The controller cards they are used on Adaptec RAID 6805 and Adaptec RAID 6405. Both are PCI-E on ASUS Workstation 1366 Dual-CPU Boards. OS are a mix. All systems got the new drives, but all the controllers are reporting the drives as SATA-2. Even using the new high density SATA-3 cables. Most of the drives have had their data re-imaged over.
Is it normal for WD to advertise and sell drives with the wrong labels and wait till the client discovers it. Atleast Seagate put out a service bulletin after 2 months after release of their 7200.11 series.
Is their a batch file that can excute the firmware update on the drives to use their proper speed. I really don’t want to remove all 112 drives and update them one at time on a DOS platform? Seagate had an ISO for CD boot to correct thier firmware. Also, will updating and resetting the firmware on the FAEX drives damage the data on them?