1TB External Harddrive Stopped Working Completely

About a week ago our WD 1TB stopped lighting up, it was working fine attached to Windows, Mac, and Linux computers plus laptops. We recommend this hard drive to our clients who are doctors for their small offices for backups. Please advise?

Vision21 Networks Management.

Hi v21networks,

It is recommended to use a different USB cable to isolate the issue with the drive. Moreover, you can refer the link given below and follow the steps to troubleshoot for the issue.

https://support-en.wd.com/app/answers/detail/a_id/12455