1T keep mounting and disconnecting

Dear Support,

My drive two days ago disconnect while downloding a file and I was unable to reconnect device.

When I try to connect I hear a random noise like a blinking, and it keep connecting and disconnecting from windows .

Today after some some time the drive mount on windows and I could see all my file, I try to backup it, but after several second the transfer rate fall and the HD disconnected.

Now it keeps disconnecting and riconnecting the same sintom as before I don’t things I am still in RMA.

Iwould love t backup it but I see an horrible destiny.

Thank’s

Fabrizio

Hello,

The WD Community was created for Users -such as yourself- to help one another and to share your experiences and ideas with one another. if you are looking for technical support from WD, you will need to contact them directly.

To Contact WD for Technical Support:

http://support.wdc.com/contact/index.asp?lang=en

In your post, are you referring to an internal or external drive?

Hi

tahnks for reply

Internal WD Caviar green 1TB.

I am out of RMA so I don’t know if I can get support.

Is the telephone support  number in US ?

I’ve ran into this before and changing the SATA cable fixed the problem. However, my disk did not have any odd noises and a perfectly fine SMART.