Hi I hope you can help me, this is actually the third time that I describe my problem in the last 30 minutes (first 2 trying to open a support case with the folks in WD support team! → lesson learned, the support portal kind of ■■■■■!) “sorry I had to get it out of my chest!”
Basically I have 2 problems:
1st: When I try to connect to my device from the Internet (that is NOT my home) through the desktop app or the mycloud.com portal, error messages appear and I can’t see my content. After I login with mycloud credentials, I actually can see my device listed, but when I hit the “connect” button, nothing happen. Only errors and warnings.
This have been going on since a couple of weeks now, I’ve checked the settings and everything says “OK” and “Internet Access verified” so no misconfigurations from that part. Also the firmware is updated. I have to add that @home the apps (android and desktop) and the mycloud.com site are working fine.
2nd: I cannot install the desktop app in my W10 laptop. In the middle of the installation process it shows an error and the wizard stops abruptly. Although this laptop almost never leaves home, I do have access to my content through the mycloud.com site and as a NAS mapped device. But when this laptop leaves home then it’s problem#1 all over again.
I’ve checked every possible forum and threads and I haven’t found the solution for either of my problems, so any help or comment you can direct my way, I’ll be very appreciate it.
Rehgards