16TB MyBook Duo Power Issue


#1

Just wondering if anyone else has had this issue

The drive itself passes all the Smart tests.
It will spin up no problem and allows you to read/ write files without corruption.
The firmware is the latest available .
I have monitored heat…and put drive vertically with access to 15C air flow.
I have changed power supply to a 5 Amp supply with no ther drives attached.
Windows log file show an error for the NTDLL.DLL File.
I have tried swapping to other computers and laptops and the fault still follows.
I have tried swapping cables and fault still follows
I have tried different OS but fault still follows
I have tried different powered USB , root and hubs and the fault still follows.

WD will only direct you back to the data lifeguard diagnostic which it passes everytime. Any ideas anyone?


#2

just to add the sleep timer is set to “never” and the power settings within Windows on every test was set to never power down.


#3

HI,
NOT SURE THIS WILL HELP YOU. i DID A SEARCH ON MY c: DRIVE. NTDLL.DLL IS CLOSELY ASSOCIATED WITH wINDOWS 10.

CLIFF


#4

yeah you are right Cliff , I am a pro IT Engineer so was already fully aware of what the call to that dll was doing but I believe it’s not that because of the drives behaviour on another OS on a fresh install and on a windows 10 fresh install
I believe it is something WD have introduced on a firmware update as the timing of the on and off process is exact so it looks like some type of interrupt request to power down .

WD need to come clean because these drives are expensive and I have 3 of them. I am unwilling to update the other 2 .