I’m running windows 7 i7 laptop.
My WD My Essential 1.5TB external was working fine then a few hours later i plugged it into my comp and nothing is registered. The light flashes, and my computer knows it’s plugged in. Disk management says it’s healthy and recognized, but nothing comes on “computer”. After 5 minutes, an internal drive “local drive H” will appear, but it should be a “my book”. The H doesn’t open and wants to be formatted to be used. When I click the “safely remove” icon, and it calls it up as a My Book – Local H. But I can’t access anything!
Never dropped it, didn’t hit it, no clicking sounds.
Please help!
I called WD tech support, was on hold for 45 minutes, then a guy picked up, transferred me to level 2 support, was on hold for another 40 minutes, then he said their office is closed and said someone would call in 30min….that was 10 hours ago.
Thank you in advance.