they must not read what is posted on here
This is a Community Support forum, which means WD support don't read the forums at all and the only support you get here is from other WD users.
AFAIK, not even the moderators have any interaction with WD support, so a rant, question or request for clarification on any of these forums is truly a waste of time as no official response will be given.
We're all in the same boat waiting for the next update and hoping it's a bug-fix release, at least fixing the broken MP4 container support (isn't a codec issue as the AV streams work fine within an MKV container). On the plus side, I'm now really good at extracting streams, finding / editing subs and making fully functional MKV files. Owning a WD TV Live is truly an educational experience.