Hello all,
After using this EX4 for about a year I woke up this morning to data that was inaccesible. I accessed the UI, and much to my surprise it showed 0.00 Capacity! I checked the status and it says all 4 drives are good but that they aren’t configured in a RAID suddenly.
System Disks
Drive1 |
4 TB |
Good |
S.M.A.R.T. Data |
|
Drive2 |
4 TB |
Good |
S.M.A.R.T. Data |
|
Drive3 |
4 TB |
Good |
S.M.A.R.T. Data |
|
Drive4 |
4 TB |
Good |
S.M.A.R.T. Data |
Diagnostics
Displays a snapshot of system components indicating overall health of your WD My Cloud EX4 device.
Temperature |
Normal |
|
Fan Speed |
1005 RPM |
|
Drive Status |
Healthy |
|
RAID Status |
No Configured Volumes
|
RAID Profile
| RAID Health | No Configured Volumes |
Setup a RAID Mode to configure new RAID Volume(s) on this device. |
There were two notices that showed failed drives, but they don’t appear as failed now which tells me that most likely this was a software issue not an actual failed drive:
Drive Failed | |||
| Drive failed in Bay 2. Replace the failed drive. Purchase a new drive at: www.wdc.com | |||
| Sunday, June 07, 2015 10:50:29 AM | Code:201 |
Drive Failed |
|||
| Drive failed in Bay 1. Replace the failed drive. Purchase a new drive at: www.wdc.com | |||
| Sunday, June 07, 2015 10:50:28 AM | Code:201 |
What can I do here? I know if I configure a new RAID it will wipe the drives out. Is there any way to force the RAID to rebuild or otherwise get at this data? It’s my own fault for not keeping a backup, but I had nowhere else to put 12 TB of data and couldn’t afford another one to store backups on and I really need this data and can’t afford Data Recovery (if I could I would have had a backup!)
