# Latest **URL:** https://community.wd.com/latest.md [Latest](https://community.wd.com/latest.md) · [Categories](https://community.wd.com/categories.md) · [Tags](https://community.wd.com/tags.md) --- ## [WD My Book not recognized](https://community.wd.com/t/wd-my-book-not-recognized/477957)
**Author:** [@Fradex](https://community.wd.com/u/Fradex)\ **Replies:** 1\ **Last updated:** [November 10, 2026, 9:46am UTC](https://community.wd.com/t/wd-my-book-not-recognized/477957 "2026-11-10T09:46:54Z")
Windows 10 not recognizing the My Book Essential drive . It works , blue light on running noise but … nothing appears . --- ## [What ESD precautions do you use when installing a WD internal HDD?](https://community.wd.com/t/what-esd-precautions-do-you-use-when-installing-a-wd-internal-hdd/477887)
**Author:** [@cythiawhite](https://community.wd.com/u/cythiawhite)\ **Replies:** 4\ **Last updated:** [November 10, 2026, 8:54am UTC](https://community.wd.com/t/what-esd-precautions-do-you-use-when-installing-a-wd-internal-hdd/477887 "2026-11-10T08:54:03Z")
When installing or replacing a bare WD internal HDD, what does your electrostatic discharge (ESD) precaution routine look like? Do you use an ESD wrist strap, an ESD mat, or another setup? I’m especially interested in h… --- ## [WD Red Plus vs. WD Red Pro for a 4-bay home NAS — noticeable difference?](https://community.wd.com/t/wd-red-plus-vs-wd-red-pro-for-a-4-bay-home-nas-noticeable-difference/477637)
**Author:** [@cythiawhite](https://community.wd.com/u/cythiawhite)\ **Replies:** 5\ **Last updated:** [November 10, 2026, 8:44am UTC](https://community.wd.com/t/wd-red-plus-vs-wd-red-pro-for-a-4-bay-home-nas-noticeable-difference/477637 "2026-11-10T08:44:13Z")
Hello, I’m building a 4-bay NAS for home use, mainly for Plex media streaming, personal photo backups, and occasional file sharing for 2–3 users. I’m currently deciding between WD Red Plus 8TB and WD Red Pro 8TB. My qu… --- ## [WD My Cloud Home (2017) - Fast flashing LED & ticking sound. Any fix?](https://community.wd.com/t/wd-my-cloud-home-2017-fast-flashing-led-ticking-sound-any-fix/477967)
**Author:** [@llppocket](https://community.wd.com/u/llppocket)\ **Replies:** 1\ **Last updated:** [November 9, 2026, 2:23pm UTC](https://community.wd.com/t/wd-my-cloud-home-2017-fast-flashing-led-ticking-sound-any-fix/477967 "2026-11-09T14:23:12Z")
Hi everyone, My WD My Cloud Home has suddenly stopped connecting, and I’m hoping to get some advice on how to fix it or at least recover my files. Here are the exact symptoms: Bullet The front LED starts flashing very… --- ## [Unlock tool for Linux?](https://community.wd.com/t/unlock-tool-for-linux/12928)
**Author:** [@Porti](https://community.wd.com/u/Porti)\ **Replies:** 4\ **Last updated:** [November 9, 2026, 9:13am UTC](https://community.wd.com/t/unlock-tool-for-linux/12928 "2026-11-09T09:13:19Z")
Hi! Are there any plans to make the unlock tool for My Passport Ultra drives available for Linux users? No need to port the whole software suite, Windows-only administration is ok, but just the possibility to USE a pas… --- ## [Up-to-date Docker app for My Cloud OS 5 (PR2100 / PR4100)](https://community.wd.com/t/up-to-date-docker-app-for-my-cloud-os-5-pr2100-pr4100/477958)
**Author:** [@polius](https://community.wd.com/u/polius)\ **Replies:** 3\ **Last updated:** [November 7, 2026, 10:44pm UTC](https://community.wd.com/t/up-to-date-docker-app-for-my-cloud-os-5-pr2100-pr4100/477958 "2026-11-07T22:44:08Z")
Hi all, Unfortunately, since My Cloud OS 5, Docker is no longer included. The community Docker app filled that gap, but it has been stuck on Docker 20.10 since 2022, a version that no longer receives security updates. I… --- ## [Safe way to diagnose my Ultrastar after an electrical incident – without risking further damage?](https://community.wd.com/t/safe-way-to-diagnose-my-ultrastar-after-an-electrical-incident-without-risking-further-damage/477953)
**Author:** [@cc2026](https://community.wd.com/u/cc2026)\ **Replies:** 8\ **Last updated:** [November 7, 2026, 4:34pm UTC](https://community.wd.com/t/safe-way-to-diagnose-my-ultrastar-after-an-electrical-incident-without-risking-further-damage/477953 "2026-11-07T16:34:58Z")
Hello everyone, I’m looking for advice on how to safely diagnose my Ultrastar drive following an electrical incident involving an external USB enclosure. What happened I installed the Ultrastar in a Vantec NexStar HX … --- ## [Is the MyCloud Ex2 Ultra affected by the PHPShell-vulnerability?](https://community.wd.com/t/is-the-mycloud-ex2-ultra-affected-by-the-phpshell-vulnerability/477897)
**Author:** [@CikaMiso](https://community.wd.com/u/CikaMiso)\ **Replies:** 4\ **Last updated:** [November 7, 2026, 3:30pm UTC](https://community.wd.com/t/is-the-mycloud-ex2-ultra-affected-by-the-phpshell-vulnerability/477897 "2026-11-07T15:30:53Z")
Hello, is the current mycloud OS version affected by both PHPSHell-CVEs? --- ## [PHP2Shell Problem bei WD NAS](https://community.wd.com/t/php2shell-problem-bei-wd-nas/477888)
**Author:** [@Alex.H](https://community.wd.com/u/Alex.H)\ **Replies:** 9\ **Last updated:** [November 7, 2026, 3:30pm UTC](https://community.wd.com/t/php2shell-problem-bei-wd-nas/477888 "2026-11-07T15:30:35Z")
Hi, kann jemand sagen, wann es ein Update von WD gibt, dass das PHP2Shell Problem bei den WD NAS Geräten löst? Danke und Gruß Alex --- ## [Docker support in OS5?](https://community.wd.com/t/docker-support-in-os5/257063)
**Author:** [@corwin\_x](https://community.wd.com/u/corwin_x)\ **Replies:** 59\ **Last updated:** [November 7, 2026, 12:34pm UTC](https://community.wd.com/t/docker-support-in-os5/257063 "2026-11-07T12:34:13Z")
Hello, what about docker support in OS5? Currently it is the only viable option to circumvent WD´s lack in the app department. Below post indicate that docker support is broken in OS, could you please give a comment wh… --- ## [Docker for PR4100 OS 5](https://community.wd.com/t/docker-for-pr4100-os-5/276719)
**Author:** [@rosede](https://community.wd.com/u/rosede)\ **Replies:** 12\ **Last updated:** [November 7, 2026, 12:33pm UTC](https://community.wd.com/t/docker-for-pr4100-os-5/276719 "2026-11-07T12:33:38Z")
There used to be a Docker for OS 3, but I don’t see anything for OS 5. Anyone aware of Docker that can be installed on OS 5? Thanks Daryl --- ## [Have WD discontinued external desktop drives in the UK?](https://community.wd.com/t/have-wd-discontinued-external-desktop-drives-in-the-uk/473342)
**Author:** [@BernardS](https://community.wd.com/u/BernardS)\ **Replies:** 4\ **Last updated:** [November 6, 2026, 4:36pm UTC](https://community.wd.com/t/have-wd-discontinued-external-desktop-drives-in-the-uk/473342 "2026-11-06T16:36:35Z")
I have been trying to purchase external desktop drives from the official WD UK store for over a month now, but none of them are ever in stock (There is a “sales enquiry” button instead). This is for WD Elements and WD My… --- ## [The "Open In" becomes "Share" on Android for all files](https://community.wd.com/t/the-open-in-becomes-share-on-android-for-all-files/222122)
**Author:** [@Caxton](https://community.wd.com/u/Caxton)\ **Replies:** 11\ **Last updated:** [November 6, 2026, 11:52am UTC](https://community.wd.com/t/the-open-in-becomes-share-on-android-for-all-files/222122 "2026-11-06T11:52:17Z")
Hi, I just bought a 8T mycloud home. When I click on any file types: pdf, word except photos and videos, it pops up (without preview) and a blue button “Open In” (but my app is in Traditional Chinese by default). but w… --- ## [Imminent Failure Notification by QNAP NAS](https://community.wd.com/t/imminent-failure-notification-by-qnap-nas/477952)
**Author:** [@bagegeek](https://community.wd.com/u/bagegeek)\ **Replies:** 2\ **Last updated:** [November 4, 2026, 4:57pm UTC](https://community.wd.com/t/imminent-failure-notification-by-qnap-nas/477952 "2026-11-04T16:57:22Z")
My NAS just issued a notification of an imminent drive failure. It is one of 4 8TB purple units that are still under warranty. Do I have to wait for it to completely fail before I can return it for warranty repair/repl… --- ## [HUH721212AL4204 (C3D0): is 4Kn to 512e conversion supported?](https://community.wd.com/t/huh721212al4204-c3d0-is-4kn-to-512e-conversion-supported/477907)
**Author:** [@AlBel](https://community.wd.com/u/AlBel)\ **Replies:** 1\ **Last updated:** [November 3, 2026, 12:50pm UTC](https://community.wd.com/t/huh721212al4204-c3d0-is-4kn-to-512e-conversion-supported/477907 "2026-11-03T12:50:35Z")
Hello, Can the Ultrastar DC HC520 / He12 SAS drive HUH721212AL4204, firmware C3D0, be converted from 4Kn to 512e? Current logical block size: 4096 bytes. Controller: MegaRAID SAS 9361-8i. WDCKit 2.23.0.0 detects the… --- ## [WD passport not showing up on Mac](https://community.wd.com/t/wd-passport-not-showing-up-on-mac/474521)
**Author:** [@Diana2](https://community.wd.com/u/Diana2)\ **Replies:** 4\ **Last updated:** [November 3, 2026, 10:31am UTC](https://community.wd.com/t/wd-passport-not-showing-up-on-mac/474521 "2026-11-03T10:31:52Z")
I bought a WD My Passport two months ago and it worked fine on my MacBook Air (2022). But after a recent macOS update, it no longer shows up in Finder. Has anyone else run into this? How do I resolve the “WD My Passport … --- ## [WD External Hard Drive Not Showing in Windows 11 – Troubleshooting Guide 2026](https://community.wd.com/t/wd-external-hard-drive-not-showing-in-windows-11-troubleshooting-guide-2026/477944)
**Author:** [@studied-lion](https://community.wd.com/u/studied-lion)\ **Replies:** 0\ **Last updated:** [November 3, 2026, 8:21am UTC](https://community.wd.com/t/wd-external-hard-drive-not-showing-in-windows-11-troubleshooting-guide-2026/477944 "2026-11-03T08:21:54Z")
WD External Hard Drive Not Showing in Windows 11 – Troubleshooting Guide 2026 Is your Western Digital external hard drive connected to your computer but not appearing in File Explorer? This can happen because of USB con… --- ## [Wd My Cloud 1ª generacion](https://community.wd.com/t/wd-my-cloud-1-generacion/477943)
**Author:** [@mansojorg](https://community.wd.com/u/mansojorg)\ **Replies:** 0\ **Last updated:** [November 2, 2026, 7:12pm UTC](https://community.wd.com/t/wd-my-cloud-1-generacion/477943 "2026-11-02T19:12:33Z")
Tengo un My cloud de primera generacion. No puedo acceder a el de ninguna manera. Me aparece el led continuamente en rojo. he intentado resetear y nada; el router no lo reconoce, y a traves de un pc con windows tampoco. … --- ## [Can't Open MyCloud Admin](https://community.wd.com/t/cant-open-mycloud-admin/477904)
**Author:** [@Martin\_Foster](https://community.wd.com/u/Martin_Foster)\ **Replies:** 16\ **Last updated:** [October 31, 2026, 8:38pm UTC](https://community.wd.com/t/cant-open-mycloud-admin/477904 "2026-10-31T20:38:25Z")
I have a MyCloud running OS5 and cannot access the admin page, The mycloud is showing on my router admin app as connected and including a valid IP address. When I try to connect to that IP address via a web browser to ac… --- ## [Time Machine backup constantly fails](https://community.wd.com/t/time-machine-backup-constantly-fails/477658)
**Author:** [@fabravo](https://community.wd.com/u/fabravo)\ **Replies:** 2\ **Last updated:** [October 31, 2026, 7:13pm UTC](https://community.wd.com/t/time-machine-backup-constantly-fails/477658 "2026-10-31T19:13:29Z")
I’ve done everything I can think of and have looked through this and other forums looking for a solution, so I thought I would just post something here and hope that someone has an answer. I’ve had my PR4100 for a few y… --- ## [Ciclos de carga/descarga WD40EZAX incrementando](https://community.wd.com/t/ciclos-de-carga-descarga-wd40ezax-incrementando/477936)
**Author:** [@RamonTellez](https://community.wd.com/u/RamonTellez)\ **Replies:** 0\ **Last updated:** [October 31, 2026, 6:13pm UTC](https://community.wd.com/t/ciclos-de-carga-descarga-wd40ezax-incrementando/477936 "2026-10-31T18:13:31Z")
Buen día, tengo un HDD interno Blue de 4TB, es el WD40EZAX-00C8UB0. El asunto es que en el S.M.A.R.T el número de ciclos de carga/descarga ha llegado a 11581 en apenas 1 año de que lo tengo, superando al WD10EZEX-22BN5A… --- ## [OS5 app playback failed](https://community.wd.com/t/os5-app-playback-failed/477934)
**Author:** [@odessa62](https://community.wd.com/u/odessa62)\ **Replies:** 2\ **Last updated:** [October 31, 2026, 1:14pm UTC](https://community.wd.com/t/os5-app-playback-failed/477934 "2026-10-31T13:14:43Z")
After OS update on my phone playback stops random also play stops completely at the end of the song, have to click to play next song otherwise it shuts down. Very disturbing situation --- ## [Invite to collaborate a folder](https://community.wd.com/t/invite-to-collaborate-a-folder/477935)
**Author:** [@peterb1](https://community.wd.com/u/peterb1)\ **Replies:** 0\ **Last updated:** [October 31, 2026, 12:42pm UTC](https://community.wd.com/t/invite-to-collaborate-a-folder/477935 "2026-10-31T12:42:30Z")
I have sent a link to collaborate to a friend but they get a message “ nothing is shared” can anyone enlighten me as to what may be wrong. Also is there another way to send an invite link that may be copied into a mess… --- ## [WD Gold 20TB - WD203KRYZ read spead below 0.1 MB/s](https://community.wd.com/t/wd-gold-20tb-wd203kryz-read-spead-below-0-1-mb-s/477927)
**Author:** [@remode](https://community.wd.com/u/remode)\ **Replies:** 0\ **Last updated:** [October 30, 2026, 8:16pm UTC](https://community.wd.com/t/wd-gold-20tb-wd203kryz-read-spead-below-0-1-mb-s/477927 "2026-10-30T20:16:21Z")
WD Gold 20TB - WD203KRYZ-01CMFB0.Windows 11 Pro 25H2. Disk is used as passive data archive storage only, no active processes writing or reading. When attempting to create backup of 1-2 GB files by copying to other dri… --- ## [My cloud home access remote](https://community.wd.com/t/my-cloud-home-access-remote/477926)
**Author:** [@Tns](https://community.wd.com/u/Tns)\ **Replies:** 1\ **Last updated:** [October 30, 2026, 6:30pm UTC](https://community.wd.com/t/my-cloud-home-access-remote/477926 "2026-10-30T18:30:08Z")
I have my cloud home duo connected to a router in UK . And am planning to access from a computer located in srilanka is that possible? --- ## [WD Red 4TB shown as 128PB and is impossible to initialize in Windows](https://community.wd.com/t/wd-red-4tb-shown-as-128pb-and-is-impossible-to-initialize-in-windows/477925)
**Author:** [@stenp](https://community.wd.com/u/stenp)\ **Replies:** 0\ **Last updated:** [October 30, 2026, 12:33pm UTC](https://community.wd.com/t/wd-red-4tb-shown-as-128pb-and-is-impossible-to-initialize-in-windows/477925 "2026-10-30T12:33:13Z")
I have WD Red 4TB drive that I used to copy a large amount of files when the copy failed and suddenly reported a i/o error. I don’t know why that happened, it could have been a slightly loose cable causing it. After rec… --- ## [My Cloud EX2 Ultra shows offline both from MyCloud.com and admin dashboard](https://community.wd.com/t/my-cloud-ex2-ultra-shows-offline-both-from-mycloud-com-and-admin-dashboard/477807)
**Author:** [@KalyanTirumamidi](https://community.wd.com/u/KalyanTirumamidi)\ **Replies:** 2\ **Last updated:** [October 30, 2026, 11:35am UTC](https://community.wd.com/t/my-cloud-ex2-ultra-shows-offline-both-from-mycloud-com-and-admin-dashboard/477807 "2026-10-30T11:35:19Z")
Unable to signin to Cloud Access from Admin console. It throws a 500 error. When I login to the Mycloud.com it shows device is offline. What am I missing? It was working fine until few weeks ago. --- ## [My passeport for Mac is not recognized in the finder](https://community.wd.com/t/my-passeport-for-mac-is-not-recognized-in-the-finder/477915)
**Author:** [@sharle](https://community.wd.com/u/sharle)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 5:31pm UTC](https://community.wd.com/t/my-passeport-for-mac-is-not-recognized-in-the-finder/477915 "2026-10-27T17:31:22Z")
I have a passeport for Mac and it is not longer recognized on my Mac (I do not see it in the finder, while the flashing white light is working when I plug it). Any suggestion? Many thanks SH --- ## [Mes 2 disques passeport ne sauvegardent plus](https://community.wd.com/t/mes-2-disques-passeport-ne-sauvegardent-plus/477914)
**Author:** [@sharle](https://community.wd.com/u/sharle)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 5:18pm UTC](https://community.wd.com/t/mes-2-disques-passeport-ne-sauvegardent-plus/477914 "2026-10-27T17:18:08Z")
Bonjour j’ai depuis pas mal d’années 2 disques de sauvegarde Passeport pour Mac : Un de 2 To avec lequel j’ai réussi, après bien des essais, à faire une dernière sauvegarde en juillet. Je ne parviens plus à finaliser… --- ## [Can open files on iPhone and through web link but not through windows explorer](https://community.wd.com/t/can-open-files-on-iphone-and-through-web-link-but-not-through-windows-explorer/477912)
**Author:** [@Nellieiscool](https://community.wd.com/u/Nellieiscool)\ **Replies:** 2\ **Last updated:** [October 27, 2026, 3:11pm UTC](https://community.wd.com/t/can-open-files-on-iphone-and-through-web-link-but-not-through-windows-explorer/477912 "2026-10-27T15:11:15Z")
I have 2 MY Cloud Hone NAS drives on my home network. Both have run well for over 4 years. All of a sudden I can no longer open my files through windows explorer. I can see the folders and files, I can not transfer them,… [Next page](https://community.wd.com/latest.md?page=1)